Analyst/Developer - Generic - 3

Toronto, Ontario | Temporary

Job ID: 54117 Industry: Application/Product Development

Role: Service Now Programmer/Developer

Location: Scarborough, ON

Duration: 6 Months (possibility of extension)

Pay Rate: Up To $70/hr. (INC)



  • Create and maintain event sources within Service Now. 
  • Identify and expand processes for alert to incident creation. 
  • Create custom rules to promote events to alerts and then alerts to incidents based on business need. 
  • Create task templates based on alert types and assignment group requirements. 
  • Research alert remediation processes and automate where applicable using workflow techniques. 
  • Work with Service Now administrators to integrate with Service Mapping and Dashboards. 
  • Escalates issues in effective and efficient manner

Desired Skills 

  • Minimum 2+ years direct experience as a ServiceNow administrator. 
  • Experience configuring core ServiceNow modules Event Management, Service Mapping, etc. 
  • Knowledge of web based and scripting languages (JavaScript, HTML, CSS, AJAX, HTTP, XML, Perl, AngularJS, Webservices(REST, SOAP, creating API's)). 
  • Strong analytical, estimating and problem solving skills. 
  • Excellent communication, interpersonal and collaboration skills. 
  • Ability to present and explain technical information to diverse audiences. 
  • Ability to be flexible, adaptable and learn new concepts quickly. 
  • Ability to work effectively in a team environment with aggressive deadlines and multiple priorities. 
  • Demonstrated understanding of ITIL processes, operations and procedures. 
  • Implementing ServiceNow Event Management preferred. 
  • Advanced Scripting/ Reporting and other classes area highly recommended. 
  • Experience with using and obtaining data from ServiceNow. 
  • Experience with processes involving problem identification, recovery, escalation and resolution. 
  • Able to function well in a fast-paced and adaptive environment. 
  • ServiceNow System Administrator Certification preferred

Candidate Requirements/Must Have Skills: 

1) Must have hands on experience in Developing and Programming in Service Now 
2) Senior Developer- 7 + years 
3) Prefers previous exp with large projects with service now 
4) Javascript is highly preferred, powershell, worked with service now, done scripting, development. 
5) ITIL and ServiceNow would be great, FI/Banks 
6) Good communication skills 

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