Junior IT Service Helpdesk

Toronto, ON | Contract

Job ID: 53719 Industry: Support

Junior IT Service Helpdesk

Location: Downtown Toronto

Type: 6-Month Contract | Contract-to-Permanent Opportunity

Our client, a prestigious organization in the media industry, has asked Bagg Technology Resources to assist them in a Junior IT Service Helpdesk representative to join their esteemed organization on a contract basis. The IT Service Helpdesk representative will assist with level 1 technical support using a ticketing system. This role has the potential for permanent hire after contract term. 

Why Join?

As one of the world’s leading media database, this organization prize itself for having the latest technologies and creating a work culture that is modern and friendly. 

Key Responsibilities:

  • Provide first level technical support
  • Changing passwords, assisting with laptops, outlook emails, windows environment
  • Escalating further technical issues to level 2-3 support
  • Respond to a variety of inbound customer calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages
  • Build ongoing support proficiency for other skills and applications
  • Other duties as required


  • Must have flexibility to work on all days (will only be working 5 days a week)
  • Night Shift – 12am – 8am
  • Experience providing technical support to a minimum of 500+ end users 
  • Excellent Communication Skills 
  • Ability to work independently
  • Minimum 3 years of related experience
  • Computing and navigational skills
  • Technical/troubleshooting ability
  • Excellent customer service skills

To apply, please click Apply Online or submit your resume by email to: OBUresume@bagg.com

View all of our job postings at www.bagg.com

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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