Production Support Lead

Toronto, ON | Contract

Job ID: 50814 Industry: Other Area(s)

Production Support Lead

Location: Toronto

Type: 1-Year Contract

Our client, a major organization within the public sector, has asked Bagg Technology Resources to assist them in finding a Production Support Lead to join their esteemed organization on a 1 year contract in Toronto. The Production Support Lead will work with management on an application project.

Why Join?

This is an excellent opportunity to work for a large government organization that can help maximize your potential and develop your career while helping the people of Ontario.

Key Responsibilities: 

  • Work with Production Support team resource requirements such as systems administrators needed for upgrades, patching, software installation;
  • Determine implementation schedules and working out release scope and content with change management, release management, transition to operation and other technical teams;
  • Work with Production Support team resource plan in order to meet the delivery schedule as required by project(s)
  • Work with the Production Support systems administrators’ activities, other teams, and service delivery partners to provide software upgrades, patching, installation, configuration, troubleshooting, testing support and production implementation;
  • Ensure Production Support technical documentation are updated and presents it to the relevant authorities;
  • Ensure that team members adhere to applicable standards, policies and procedures such as IT security;
  • Provide product, technology, non-technical and/or technical support to enable implemented systems to operate smoothly and optimize productivity for clients.
  • Other duties as required


  • 6 years of hands-on experience in working with a team of IT system administrators in the planning, analysis, upgrading, installation and configuration of software such as IBM Message Queue & Message Broker, IBM WebSphere Application Server, IBM Cognos.
  • 5 years’ experience and knowledge of project management theories and principles to coordinate projects such as system enhancements/modifications/upgrades
  • 5 years’ experience working with a team in a dynamic environment to ensure delivery of quality service within timelines
  • 2 years’ technical experience in unix (AIX and/or linux)
  • 2 years’ technical experience in Windows 2003 or Windows 2008
  • 2 years’ technical experience in IBM Message Queue / Message Broker and WebSphere Application Server


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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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