Technical Support

Calgary, Alberta | Temporary

Job ID: 51736 Industry: Support

Title: Technical Support

Job Location: Calgary, AB

Duration: 1 Year


Job Responsibilities: 
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity 
• May install software or perform hardware testing remotely 
• Enter commands and observe system functioning to verify correct operations and detect errors 
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities 
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support 

• Associate's degree in computer related field or equivalent training required 
• 1-3 years’ experience required 
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills 
• Basic ability to work independently and manage one’s time 
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software 

Candidate Requirements/Must Have Skills: 
1) Overall 1-3 years’ experience 
2) Technical skills- troubleshooting, hardware, software, networking issues 
3) Great communication skills 
4) Familiar with outlook/ Microsoft Office Suite 
5) Nice to have: Service now, jira, mobile devices/ Iphone/Ipad, 

Degrees or certifications: 
• Bachelor's degree or Post-Secondary education


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