Technical Support Specialist

Toronto, ON | Contract

Job ID: 54046 Industry: Support

Technical Support Specialist

Location: Toronto

Type: 15-Month Contract

Our client, a major organization within the public sector, has asked Bagg Technology Resources to assist them in finding  a Technical Support Specialist to join their esteemed organization on a long-term contract in Toronto. The Technical Support Specialist will provide business staff with quality customer service and prompt resolution of technical issues. 

Why Join?

This is an excellent opportunity to work for a large government organization that can help maximize your potential and develop your career while helping the people of Ontario.

Key Responsibilities for Technical Support Specialist:

  • Provide client support and technical issues resolution
  • Set up new users' accounts and profiles and deal with password issues
  • Install and configure computer hardware operating systems and applications
  • Ensure equipment or software being installed complies with company policies and regulations
  • Monitor and maintain computer systems and networks
  • Work on operational issues in client computer systems or other equipment
  • Troubleshoot system and network problems and diagnose and solve hardware or software issues
  • Test equipment or software and modify as necessary
  • Replace parts as required
  • Provide training to clients in the use of equipment, software, instrumentation or other technology
  • Stay abreast of changes taking place in computer technology and monitor technet forums and/or Microsoft support sites, etc.
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the planning, development and roll-out of new applications
  • Respond to Incidents within agreed time limits/service levels targets
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritize and manage multiple open cases (Service Requests, Incidents, Problems) at one time
  • Rapidly establish a good working relationship with clients and other resolver teams (including internal and external service providers)
  • Test and evaluate new technology
  • Conduct electrical safety checks on computer equipment
  • Other related duties as assigned

Requirements for Technical Support Specialist:

  • Must have current, day-to-day practical experience with SCCM 2012
  • Intermediate to advanced knowledge of ITSM frameworks
  • Advanced experience with system upgrades - Microsoft Office 2010, Microsoft Office 2016, Office 365 Enterprise
  • Have experience involved in the development of software packages, performed testing and deployments. 
  • Practical experience using ServiceNow - modules currently in use are Request fulfillment, Incident, Change, and Problem Management, with the Asset Management module development underway for 2017/2018
  • Practical experience using Bomgar
  • Practical experience using SCCM 2012
  • 32-bit Windows 7 Enterprise Operating System
  • 64-bit Windows 10 Enterprise Operating System
  • Internet Explorer 11
  • Microsoft Office 2010
  • Microsoft Office 2016/Office 365 Enterprise
  • Adobe Reader DC
  • Excellent customer service skills
  • Excellent problem solving skills
  • Excellent oral and written communication skills


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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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