Computer Application Support Specialist

Toronto, ON K8H 2X3

Employment Type: Contract Industry: Other Area(s) Job Number: 61665

Computer Application Support Specialist

Location: Petawawa

Type: 4-Month Contract

Our client located in Petawawa has asked Bagg Technology Resources to assist them in finding a Computer Application Support Specialist to join their dynamic organization on a contract basis. 

Why Join?

This organization revolves around curious and creative people who are passionate about technology. Their collaborative culture values ideas and diverse perspectives form all.

KEY RESPONSIBILITIES

MUST HAVE Security Clearance: Reliability

  • Experience working with ASSYST for first line DWAN IT support.  
  • Respond to Service Desk calls by providing remote technical support to IT clients experiencing difficulties, support the end users and troubleshoot IT related problems for the use, features and restrictions related to their computer equipment and configuration of the software available to them for DWAN support
  • Manages the initial stages of the life of an incident by receiving, logging, classifying and managing incidents and service requests from end users received by telephone, email and self-service portals and ensuring an initial diagnosis is provided.
  • Investigates, determines and documents problems experienced and action taken to address client difficulties and escalates problems to the next level of support as required. Communicates progress in a timely manner. Monitors incidents and service requests for adherence to or breach of Service Agreements.
  • Maintains and documents issues in logs including the nature and resolution of problems and provides related information to the service desk supervisor.
  • Provides basic system documentation ensuring the completeness of incident and service request records.

 

Please note:  Secret Security Clearance is required, however, a Reliability Screening will be accepted only if the level two “Secret” clearance has been submitted for processing.

 

To apply, please click Apply Online or submit your resume by email to: OBUresume@bagg.com

View all of our job postings at www.bagg.com

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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