Our client located in Petawawa has asked Bagg Technology Resources to assist them in finding an Computer Application Support Support to join their dynamic organization on a contract basis.
This organization revolves around curious and creative people who are passionate about technology. Their collaborative culture values ideas and diverse perspectives from all.
MUST HAVE Security Clearance: Level 2 Secret (Mandatory)
Experience within DND working with ASSYST for first line DWAN IT support.
Respond to Service Desk calls by providing remote technical support to IT clients experiencing difficulties, support the end users and troubleshoot IT related problems for the use, features and restrictions related to their computer equipment and configuration of the software available to them for DWAN support
Manages the initial stages of the life of an incident by receiving, logging, classifying and managing incidents and service requests from end users received by telephone, email and self-service portals and ensuring an initial diagnosis is provided.
Investigates, determines and documents problems experienced and action taken to address client difficulties and escalates problems to the next level of support as required. Communicates progress in a timely manner. Monitors incidents and service requests for adherence to or breach of Service Agreements.
Maintains and documents issues in logs including the nature and resolution of problems and provides related information to the service desk supervisor.
Provides basic system documentation ensuring the completeness of incident and service request records.
To apply, please click Apply Online or submit your resume by email to: OBUresume@bagg.com
View all of our job postings at www.bagg.com
Accommodations are available upon request to support your participation during all stages of the recruitment process.