Delivery Project Manager

Toronto, ON

Employment Type: Direct Hire Industry: Other Area(s) Job Number: 65867

Job Description

Delivery Project Manager

Type: Full Time Permanent

Location: Toronto


Our client has asked Bagg Technology Resources to assist them in finding a Delivery Project Manager to join their team. This role is a client-facing one, responsible for managing the successful delivery of solutions through all phases of a large client engagement. This includes the integration and implementation of the Organization’s cloud-based and decentralized solution platforms as well as the management of related third-party project deliverables. The Delivery Project Manager plays a lead role within the Professional Services team by owning the client engagement from signed agreement through delivery into production. The role requires strong project/program management skills, customer-facing experience in leading the delivery of complex technical solutions to large customers, experience in managing external partners for the delivery of a unified solution, and the ability to self-manage multiple priorities in a fast moving and evolving business.

Why Join?

This is an excellent opportunity to work for an organization that can help maximize your potential and develop your career.

Key Responsibilities

  • Lead the implementation of solutions with combined internal/external program teams
  • Act as prime contact for client for engagement-related activities
  • Gain commitment and approvals from internal and external stakeholders
  • Manage schedules, coordinates resources, activities and priorities in a matrix-managed model
  • Manage day-to-day project/program activities
  • Act as internal client advocate to Product Management and the Leadership team
  • Responsible for successful service transition to both client operations and Managed Services
  • Own and drive client issues to effective resolution
  • Develop and contribute to contractual and engagement parameter documents e.g. Statements of Work, Project Definition Documents, Change Requests
  • Manage work packages to external partners as part of an integrated client solution delivered by the Organization
  • Accountable for timeliness of delivery and the end to end quality of the delivered solution including customer acceptance testing


  • BS/BA degree in a technical field or equivalent combination of education and experience
  • Minimum five years in senior project/program management role managing multiple complex projects
  • Proven experience in leading successful, multi-million-dollar solution implementations to high touch clients.
  • Comprehensive Project Management skills including Estimating, Scope Management, Time Management, Risk Management, Change Management, Issue/Conflict Resolution, Communication Management, and Quality Management
  • Project Management Professional designation (PMP) would be an asset
  • Professional IT consulting experience would be an asset
  • Domain experience in Financial Services, Government, Fintech would be an asset
  • Excellent facilitation and negotiation skills
  • Ability to anticipate and build contingency plans
  • Able to set and manage multiple high priorities
  •  Possesses ability to lead teams through problem solving and decision making
  • Ability to handle stressful situations with perseverance and professionalism
  • Ability to multi-task effectively
  • Familiarity with industry standard consulting practices, methodologies and tools strongly desired
  • Excellent problem-solving skills
  • Excellent written and oral communication skills
  • Customer-focused attitude
  • Articulate and able to effectively transmit complex ideas
  • Self-motivated
  • Proactive approach to anticipate and mitigate issues rather than be solely reactive
  • Personable and an ability to work in matrixed teams for short- and longer-term projects
  • Ability to prioritize and complete multiple concurrent tasks with minimal supervision
  • Willingness to flexibly work long hours when necessary to accommodate project issues and deadlines Ability to travel up to 25%
  • French language – working proficiency (speaking and writing) for technical project delivery would be an asset


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