IT Service Helpdesk

Toronto, ON M5J 0B8 | Contract

Job ID: 55732 Industry: Support

IT Service Helpdesk

Number of Positions: 2

Location: Downtown Toronto

Type: 6-Month Contract

Our client, a prestigious organization in the media industry, has asked Bagg Technology Resources to assist them in finding two IT Service Helpdesk representatives to join their esteemed organization on a contract basis. The IT Service Helpdesk representatives will assist with level 1 technical support using a ticketing system. 

Why Join?

As one of the world’s leading media database, this organization prize itself for having the latest technologies and creating a work culture that is modern and friendly. 

Key Responsibilities: 

  • Provide first level technical support
  • Changing passwords, assisting with laptops, outlook emails, windows environment
  • Escalating further technical issues to level 2-3 support
  • Respond to a variety of inbound customer calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages
  • Build ongoing support proficiency for other skills and applications
  • Other duties as required


  • Flexibility to work on all days (will only be working 5 days a week)
  • Experience providing technical support to a minimum of 500+ end users 
  • Able to work night shifts
  • Ability to work independently
  • Minimum 3 years of related experience
  • Computing and navigational skills
  • Technical/troubleshooting ability
  • Excellent customer service skills


To apply, please click Apply Online or submit your resume by email to:

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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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