Software Specialist

Toronto, ON M5S 2B1 | Contract

Job ID: 55946 Industry: Other Area(s)

Software Specialist

Location: Toronto

Type: 8 Month Contract

Our client a major organization within the public sector, has asked Bagg Technology Resources to assist them in finding a Software Specialist to join their esteemed organization on a contract basis. The Software Specialist will proactively manage support issues, service levels, and client expectations.

Why Join?

This is an excellent opportunity to work for a large organization within the public sector. Your experience here will speak volumes to your professional portfolio for future opportunities.

Key Responsibilities:

  • Proactively manage support issues, service levels, and client expectations. 
  • Provide expert-level support: 
  • The LTCH sector’s resident management procedures, billing, bed/room configurations and their software utilization in QHR’s RMS; and 
  • The SCCH and CHC sectors’ inventory, costing, requisition and purchasing procedures and their software utilization in QHR’s MMS; 
  • Document, track, and manage defects and complex issues affecting clients using the QHR RMS and MMS; 
  • Provide impact assessments for complex issues and defects affecting clients using the QHR RMS and MMS; 
  • Develop documentation; monitor, communicate and escalate issues and risks as appropriate 
  • Provide customer-service focused, expert-level assistance to Healthcare providers in the CSS, CMH&A, SCCH, LTCH, and CHC sectors, in the following areas: Microsoft Dynamics GP, GL, AP, AR, POP, SOP, FA and Budgeting; 
  • Provide MIS Solution Healthcare clients with support for issue investigation, troubleshooting and case resolution; 
  • Provide support for root-cause analysis, workarounds, and resolution efforts for MIS Solution components or environment problems; 
  • Assist MIS Solution clients in the understanding of SCCH, CHC, CSS, CMH&A, and LTCH OHRS submission procedures, practices, accounting, and the use of QHR’s MIS software; 
  • Provide expert-level functional knowledge to assist in evaluation and testing of Dynamics GP and 3rd party service releases and/or upgrades
  • Prepare end-user and technical documents, or other materials related to the MIS Solution, covering topics such as issues/resolutions, configuration, and Healthcare sector specific application procedures/methods; 
  • Provide MIS Solution report modifications to satisfy sector or organization-specific requirements; and 
  • Provide data integration services for all Dynamics GP and 3rd party modules in support of client requirements. 
  • Other duties as required


  • Over 3 years of experience in supporting financial / enterprise systems and applications 
  • Expert-level knowledge in implementing and supporting financial systems, especially in providing functional level expertise in supporting Microsoft Dynamics GP 
  • Subject matter expertise in evaluating and testing Microsoft Dynamics GP and 3rd party software releases and/or upgrades 
  • Experience in investigating issues, troubleshooting, and resolving cases for MIS Solution for Healthcare clients 
  • Experience in working with multiple client tickets simultaneously, while responding to client requests by phone and email 
  • Extensive experience in providing end user customer service 
  • Experience in performing root-cause analysis, providing workarounds, and resolving complex issues with MIS Solution components or the MIS environment. 
  • Expert-level functional knowledge to assist in the evaluation and testing of Dynamics GP and 3rd party service releases and/or upgrades 
  • Experience with MIS Solution Report modifications to meet the reporting needs of healthcare clients 
  • Proficiency with MIS, OHRS standards, RMS and MMS is desired. 
  • Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively 
  • Excellent analytical, problem-solving and decision-making skills 
  • Ability to apply strong listening skills to facilitate issue resolution 
  • A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines 
  • Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information (PHI) 
  • 5+ years of experience working in the healthcare industry specifically in maintaining and supporting systems


To apply, please click Apply Online or submit your resume by email to:

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Accommodations are available upon request to support your participation during all stages of the recruitment process.


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