Desktop Support Specialist

Toronto, ON M3C 3K5

Employment Type: Contract Industry: Support Job Number: 60504

Desktop Support Specialist

Location: Toronto

Type: 1-3 Month Contract


Our client, a major global organization in the solutions industry, has asked Bagg Technology Resources to assist them in finding a Desktop Support Specialist to join their prestigious team. The Desktop Support tech will be responsible for the deployment, support and management of client/server computing technology (i.e. desktop, notebook, printer, Blackberry, etc.) The position is heavily focused on 2nd level support, and maintenance of the workstation/server environments.

Key Responsibilities:

  • 70% of requirements includes ensuring the proper data-to-day operation of corporate PCs.
  • 30% of requirements includes keeping informed of most recent trends and technologies.
  • Assist in the configure, administer and support Corporate IT Infrastructure hardware, software and systems
  • Provide 1st and 2nd level incident support and resolution
  • Deploy hardware and software technology to address client request for service
  • Participate in technology management processes, including technology refresh, asset inventory and configuration management
  • Enhance the technical expertise of peers via the development and delivery of product training to peers, and the creation and maintenance of documentation
  • Network services (including security, print/file) servers (applications, file) e-mail and communications systems, system backups and overall systems security
  • Produce technical and user documentation for products and services
  • Perform Incident Management
  • Disaster Recovery Design, Planning, Deployment, & execution of tests


  • Computer related Degree/ Diploma
  • Minimum of 2 years of enterprise client/server and network environments
  • Self-motivated with the ability to work independently and in a fast-paced changing environment


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