Technical Specialist III-4 Month Contract

Toronto, ON L4Z 4E7

Employment Type: Contract Industry: Other Area(s) Job Number: 61378

Technical Specialist III-4 Month Contract

Location: Mississauga


Our client, a major organization within the financial industry, has asked Bagg Technology Resources to assist them in finding a Technical Specialist III to join their team on a contractual basis.

Why Join?

This is the place where your creativity is valued and encouraged. You’ll have the opportunity to work alongside experts as this organization is extremely inclusive. There’s also lots of opportunities within this organization for various technical roles.

Key Responsibilities:

  • Participate in the resolution of incidents following ITIL best practices.
  • Perform hardware and O/S troubleshooting and diagnostics as part of incident resolution and problem management.
  • Establish and build strong working relationships with all core teams.
  • Provide daily support for standard Desktop Operating systems and software packages.
  • Participate in Media Management.
  • Deploy Microsoft patches to desktop infrastructure.
  • Remediate nCircle reports for desktop infrastructure.
  • Perform monthly reconciliation processes as required for infrastructure technologies.
  • Produce monthly KPIs for the department.
  • Use Altiris Client Management suite of products for support and inventory purposes.
  • Use Altiris to deploy images and software to new and existing systems where requested.
  • Actively participate in the roll-out of new applications/equipment.
  • Participate in desktop related project implementations.  This includes quotation, purchase requisitions, project meetings, WBS creation, implement software/hardware as per project timelines.
  • Provide leadership on projects to the regional LSA staff.   Build and share documentation for all sites where necessary.
  • Migrate users as required to zero clients and EUC platform.   Troubleshoot EUC platform utilizing Citrix Director and other infrastructure tools.
  • Provide implementation and post implementation support.
  • Maintain accurate documentation on system builds and asset inventory.
  • Adhere to Information Security guidelines.
  • Actively participate in the lease replacement process, including supporting documentation.
  • Screens, approves and assigns service requests while following the ECM process and ensuring proper licensing of software technology.
  • Complete service requests while following the ECM process.
  • Mentoring of junior staff
  • Other duties as assigned


  • University or College Degree in Computer Science or Engineering
  • CompTIA A+ CertifiedMCSA: Win7/8 certification
  • Working towards current Windows Server Certification (MCSE 2012)
  • Building infrastructure skills in one or more of the following technologies, ITMS/Altiris, Citrix XenDesktop, APP-V
  • 4-6 years of related work experience
  • Excellent communication and written skills a must
  • Team player and self-motivated
  • After hours and weekend work as required for support and project deployments
  • On-call support and shift work required
  • Required travel in the GTA, car required
  • Advanced understanding of Windows Server & Desktop operating systems.   Experience installing/configuring operating systems.
  • Strong skills assembling desktop grade hardware
  • Intermediate understanding of Active Directory
  • Intermediate understanding on networking protocols, WINS, DHCP and DNSIntermediate understanding of TCP/IP, DHCP, DNS, HTTP, NTP, Netbios over TCP, Ethernet technologies
  • Advanced hands on experience troubleshooting, administering and support desktops and operating systems
  • Strong understanding of distributed and centralized computing environments
  • Ability to manage numerous tasks/project simultaneously
  • Ability to present problems and work through challenging issues
  • Strong network hardware administration/support.
  • Strong understanding of core infrastructure tools used by department


To apply, please click Apply Online or submit your resume by email to:

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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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